- Arrival to triage times were reduced from 10 minutes to 2 minutes, an 80% improvement
- Arrival to room times were reduced from 40 minutes to 11 minutes, a 73% improvement
- The left without being seen (LWBS) rate declined from 4.8% to >1%, a 79% improvement
- The Press Ganey scores improved dramatically from 4th percentile to 82nd percentile
- The reduction in LWBS equated to 1,000+ ED patients representing a $2.8 million increase in revenue