Search terms
The consultants completed a comprehensive assessment.
The anticipated volume of 155 patients a day was averaging over 170 patients a day and the facility processes were not consistently followed. The community’s perception of the ED was poor but it was the only ED for 45 miles so most patients did not have an alternative.
The assessment identified several areas needing improvement including process standardization, accountability, wait times and walk out rates, and more.
The consultants gathered feedback from the caregivers, asking them to identify specific barriers to providing quality, efficient care to patients. 250+ barriers were identified, prioritized on key areas, and workgroups were formed to address the issues.
The triage team focused on improving the front end processes. This included triage education, customer service for arriving patients, and redesigning the lobby. The throughput team concentrated on realigning the zones of care, addressing the arrival patterns of the patients and staffing to meet the demands.
Rick has over 30 years of emergency, trauma, and physician practice leadership experience. He led a Level 1 trauma center ED and has reduced door to provider times, the decision-to-admit to inpatient bed times, implemented point-of-care testing in the ED, and streamlined nursing workflow and the ED discharge process. Rick is a certified nurse specializing in emergency nursing.
Learn more about our healthcare consulting services for your organization
Interim Healthcare Leadership
Discover how Philips assisted the ED of a rural community hospital system in improving their employee engagement in healthcare.
Improving the ED experience with interim leadership and process optimization
Explore how Philips BlueJay Consulting services provided executive interim management for the emergency department.
Increasing ED throughput at community hospital
Explore how Philips BlueJay Consulting services can improve processes to enhance patient throughput in the emergency department.
