My Philips HomeRun 5000 Series Vacuum and Mop Robot gets stuck

Furniture may cause your Philips HomeRun robot to get stuck. For example, it may try to climb over the base of an office chair in your home office and get stuck. You can prevent this by setting up restricted cleaning zones to tell your robot where not to clean by using the Philips HomeRun App. 

For your 5000 Series robots: 

1. Go to the home screen and click the “map editor” button lower right corner of the map. 

2. Select the zone you want to set up: 

You can set up the following restricted cleaning zones: 
 

Virtual wall or No-Go zone   
You can use Virtual walls and No-Go zones to: 

- Protect fragile objects. The robot is only able to detect objects that are at least 2cm in height, with a length and width greater than 2.5cm. 

- Prevent the robot from getting stuck while cleaning. 

Note:

• The robot can get stuck on high pile carpets, carpets with fringes or very light rugs like in the bathroom. Also, the robot cannot detect cables on the floor. 
• Do not use the robot in places where it could become covered, partially or completely, in water. 

 
No-Mop zone  
Create No-Mop zones to prevent the robot from mopping carpets or rugs. 
Note: The robot will avoid the No-Mop zones when the robot is in "Vac and Mop", and "Mop" modes. 

Body 2

Your robot is suitable for cleaning both hard floors and carpets. However, your robot may have difficulties with high-pile carpets, rugs with long fringes, or very light rugs like those used in the bathroom. In that case, you can set up restricted cleaning zones as explained under the "Furniture" section. 

Tip: To prevent your robot from getting stuck in the fringes of your rug, you can fold the fringes underneath the rug and use double-sided tape to secure it. 

In case the robot is unable to move across the carpet, move the carpet to a different location till the robot finishes cleaning. 

Tip: When in “Vac & Mop” mode, the robots the robot's built-in carpet detection feature will prevent it from moving across and cleaning carpeted areas.  To clean your carpet or rug, remove the mop pads and mop pad holders from the robot and select the “Vacuum” cleaning mode.

Your robot cannot detect small cables and can easily entangle its wheels with them. Before you start your robot's cleaning routine ensure that you remove cables, wires, and cords from its path. In case that is not possible, you can always set restricted cleaning zones as described under the "Furniture" section.  

If the robot blocks itself with a tangled wire:

• Stop the robot and remove the brush cover. 

• Check if the main brush is stuck and check if something is stuck in the side brush: remove side brush or main brush, take away the cable, reattach the side brush and main brush.

Your robot is equipped with advanced sensors that detect and avoid obstacles. If these sensors get dirty, your robot may have difficulties recognizing objects and avoiding them. You can use a clean, dry soft cloth to wipe the dust off the sensors.