Mark leads our consulting practice in North America. He brings 25+ years of experience in healthcare, leading client engagements focused on operational effectiveness, patient throughput, supply chain optimization,pharmacy improvement, case management, interim emergency department (ED) management, and perioperative services. He brings a critical eye and significant management expertise to each project. He co-founded Blue Jay Consulting in 2006 which was acquired by Philips in 2015. Trained as an emergency medical ambulance technician, Mark holds a master's degree in business and is a published author on ED operations strategy and performance improvement.